Scope
This statement applies to the PetManifest public marketing site (petmanifest.com), the authenticated web application, and related legal pages published by Pet Manifest Ltd. It covers owners, sitters, and business staff using keyboard, screen reader, and mobile assistive technologies.
We recognise the Equality Act 2010 duty to make reasonable adjustments for disabled people when providing our B2C and B2B services in the United Kingdom.
Conformance status
PetManifest aims to conform to WCAG 2.2 Level AA. The public marketing and legal surfaces are assessed as partially conformant: most criteria are met, but some content and interactive views listed below do not yet fully satisfy WCAG 2.2 AA.
Non-accessible content
We know about the following gaps. Target dates are our internal fix commitments and may move if product priorities change; contact us if a barrier blocks you sooner.
-
Map-based walk tracking (authenticated app) —
keyboard focus order and screen-reader names for map controls may
fail WCAG 2.2
2.1.1 Keyboardand4.1.2 Name, Role, Value. Target fix: . -
Third-party Stripe Checkout / Connect — payment
iframes inherit Stripe’s accessibility; we cannot fully remediate
them in-app. Criteria impacted:
1.3.1 Info and Relationships,4.1.2 Name, Role, Value. Mitigation: phone/email support for assisted checkout. Review by . -
Directory map and filter chips on
/directory— some filter controls lack persistent visible labels under high-contrast toggles (WCAG1.4.3 Contrast (Minimum),3.3.2 Labels or Instructions). Target fix: . -
Live SOS / tracking overlays — real-time status
updates may not always announce via a polite live region (WCAG
4.1.3 Status Messages). Target fix: .
Preparation of this statement
This statement was prepared on using a combination of:
-
Automated checks with axe DevTools / axe-core and Lighthouse
accessibility audits on representative URLs including
/,/pricing,/directory,/register, and public profile pages - Manual keyboard-only traversal and spot-checks with screen reader tooling on marketing and legal pages
- Review of known product gaps in field workflows (maps, live tracking, third-party payments)
We intend to re-test at least annually and after major UI releases. Last reviewed: .
Measures we take
- Skip links and semantic headings on marketing and legal pages
- Visible focus states for interactive controls
- Marketing page toggles for increased contrast, reduced motion, and larger text
- Touch targets sized for one-thumb use in care logging flows
- Text labels paired with icons for primary navigation where feasible
Feedback and contact
If you encounter a barrier when using PetManifest, email accessibility@petmanifest.com with the page URL, device, browser, and assistive technology you are using. We aim to acknowledge within 5 working days and to provide a substantive response or workaround within 15 working days.
Enforcement
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), which advises on Equality Act 2010 rights in Great Britain: equalityadvisoryservice.com or telephone 0808 800 0082.